Refund policy
Returns & Refunds Policy
We want you to be absolutely buzzing about your order – and not just because of the CBD. If something’s not right, we’ve got your back.
Can I return my order?
Of course! You can return most unopened items within 14 days of receiving your order. The product must be:
- Unopened
- Unused
- In its original packaging
- In a resaleable condition
We can’t accept returns on:
- Opened products (for obvious reasons)
- Perishable items like drinks or edibles that have been opened
- Sale or clearance items (unless faulty)
- Products returned after 14 days
How do I return something?
- Email us at hello@cbd-direct.co.uk with your order number, what you're returning, and why (so we can improve!).
- We’ll confirm your return eligibility and provide the return address.
- Post it back using a tracked service so nothing goes missing in the void.
Do I have to pay for return postage?
If the item is faulty, damaged or we messed up – then of course, we’ll cover return postage. Otherwise, return shipping is on you.
When will I get my refund?
Once your return arrives and is inspected, we’ll:
- Approve the refund (or let you know if there’s an issue)
- Refund you via your original payment method within 3–5 working days
We’ll send you a cheeky little confirmation email when it’s all done.
Faulty or damaged items?
We're gutted to hear that. If your item turns up looking like it survived a post-apocalyptic warehouse, email us right away with:
- Your order number
- A photo or two showing the issue
We'll replace it, refund it, or send carrier pigeons if necessary (but probably just a new one, to be honest).
